Support Center

You can find our physical locations in the main cities of Ecuador, including Guayaquil, Quito, and Cuenca.

At our locations, you can make deposits, withdraw prizes, register new accounts, and receive in-person assistance.

Most of our locations operate with extended hours, although we recommend checking the specific schedule of your nearest branch.

Yes, won prizes can be collected at any of our authorized locations by presenting your identity document.

Simply go to the store cashier, provide your username or account ID, and deliver the amount in USD you wish to load.

It is not strictly necessary, but having your application open facilitates account validation and immediate fund loading.

Our store staff can help you validate your account or direct you to specialized technical support to resolve incidents.